Privacy Policy

This policy explains what personal data QuickFFmpeg collects, why, and who else processes it.

Who is responsible

The data controller is Maximiliano Opitz Turra, a sole proprietor established in Chile, operating quickffmpeg.io. For any privacy question or request, write to contact@quickffmpeg.io.

What we collect

Account data

Your username and email address when you register, plus the API token issued to your account. We use this to authenticate you, apply your plan's quota, and contact you about the service.

Files you process

The media files you upload, the outputs we generate, their original filenames and sizes, and the FFmpeg options of each job. We process these only to run the operation you asked for.

Assistant questions

When you use the assistant, we store the question you asked, the generated response, and the IP address the request came from, together with the detected language. The IP address is retained to detect abuse and enforce rate limits.

Subscription data

The identifier, status, plan, and billing period of your subscription, mirrored from Paddle so we know what your account is entitled to. We never receive or store your card details.

Who else processes your data

We rely on the following providers, and no others:

• Paddle.com — Merchant of Record for every order. Paddle receives your billing details and payment data directly and processes them under its own privacy policy.
• IDrive e2 — object storage where your uploaded files and generated outputs are held.
• Anthropic — the assistant sends your question to Anthropic's Claude API to generate a response. Do not paste secrets or personal data into the assistant.
• Telegram — if you submit a feature request through the widget, the message, the page you sent it from, and your email address if you are signed in are delivered to us over Telegram. These messages are not stored in our database.

How long we keep it

• Uploaded files and outputs: deleted automatically 14 days after they are created. Keep your own copy of anything you need to retain.
• Job and subscription records: kept while your account is open, for quota and billing history.
• Account data: kept until you ask us to delete your account.

Legal bases

We process account, file, and subscription data to perform our contract with you. We process IP addresses and rate-limiting data under our legitimate interest in keeping the service secure and available.

Your rights

Depending on where you live, you may have the right to access, correct, export, or delete your personal data, to object to certain processing, or to lodge a complaint with your local data protection authority. To exercise any of these, email contact@quickffmpeg.io and we will respond within 30 days.

Cookies

We use a session cookie to keep you signed in and a CSRF cookie to protect form submissions. Both are strictly necessary for the site to work. Your light or dark theme preference is stored locally in your browser and never sent to us. We do not use advertising or analytics trackers.

Changes

If we change how we handle personal data, we will update this page and revise the date above.

Privacy questions go to contact@quickffmpeg.io.