Refund & Cancellation Policy

This page explains how to cancel a QuickFFmpeg subscription and how refunds are handled.

Cancelling your subscription

You can cancel at any time from your profile page, with no cancellation fee and without contacting us.

Cancelling stops the next renewal; it does not cut off your access. You keep the full plan you paid for until the end of the current billing period, and your subscription then ends instead of renewing. Because the period you already paid for is served in full, cancelling on its own does not generate a refund.

You can also change plans at any time. Upgrades and downgrades take effect immediately, and Paddle prorates the difference against the time remaining in your period.

Who handles refunds

Paddle.com is the Merchant of Record for every QuickFFmpeg order. Paddle processes the payment, issues the invoice, and decides refund requests under its own refund policy. Requests are made to Paddle, not to us, although you are welcome to contact us first and we will help.

Your statutory right to withdraw

If you buy as a consumer, you may have a statutory right to withdraw from the purchase. The window depends on where you live:

• EU, EEA, Switzerland, United Kingdom, Turkey and Israel: 14 days.
• South Korea, Brazil, Canada and China: 7 days.
• Singapore: 5 days.

Nothing on this page limits those rights.

Refunds outside a statutory right

Where no statutory right applies, Paddle may still grant a refund at its discretion within 14 days of the purchase. Paddle considers the nature of the product, the reason for the request, and how much of the service has already been used.

That last point matters for QuickFFmpeg specifically: billing is metered in seconds of processing already performed. Processing time you have already consumed is a delivered service, so a request made after a substantial part of the quota has been used is less likely to be granted in full. If something went wrong with a job, contact us first — a technical problem is usually something we can fix.

Refunds are not issued where there is evidence of fraud, refund abuse, or other manipulative behaviour. When a refund is approved, access to the paid plan ends.

Free plan

The Free plan costs nothing and involves no payment, so nothing here applies to it. You can stop using it at any time.

Questions about a charge or a refund? Write to contact@quickffmpeg.io before opening a dispute — we would rather sort it out directly.